Terms and refunds

Last updated September 14, 2026

These are the terms for the Nur Lead Desk ("the desk"), sold by A. Ben David Systems Architecture & Integration Consulting (a general partnership, licensed VAT dealer 558465365, Israel), trading as Nur, at 37 HaTamar St, Beit Gamliel 7688000, Israel. Using the desk means you agree to them. If anything here is unclear, write to info@nur-bot.com before you start, and we will answer in plain words.

What the desk does

You forward the calls you do not pick up to a local phone number we provide. When a call goes unanswered, the caller gets a text message in your company's name within about a minute, at any hour. The desk asks what the caller needs and where, keeps following up for up to ten days unless the caller replies or asks it to stop, and sends you the details of the people who respond. You keep your own phone number; only the calls you miss reach the desk.

The desk is software. It does not answer emergencies, dispatch anyone, quote prices, or promise appointment times on your behalf. It does not guarantee any number of leads, calls, or jobs.

Price and billing

$249 per month, billed monthly in advance, no contract. The first seven days are free: nothing is charged until the free week ends, and you can stop before then at no cost. After that, each monthly charge covers the month ahead.

Payments are processed by Paddle.com, our merchant of record. Paddle handles the card, applicable sales tax, and receipts; the charge will appear on your statement as PADDLE.NET. Your local phone number and all text messaging within the United States are included in the price.

Cancelling

Cancel at any time from the link in your receipt, or by emailing info@nur-bot.com. Cancelling stops the next charge. The desk keeps working until the end of the period you have already paid for, then the number is released. Turning off call forwarding on your phone takes about ten seconds and we will walk you through it.

Refunds

The free week: nothing is charged, so there is nothing to refund.

A month you have paid for: if the desk is unavailable for more than 48 hours in a paid month because of a fault on our side, tell us and we refund that month in proportion to the downtime, or the whole month if you prefer to leave. If you cancel partway through a month, the desk runs to the end of that month and the month is not refunded.

Something went wrong with a charge (charged twice, charged after cancelling): email us and it is corrected within two business days. Paddle also honours its own refund policy for buyers, which you can read at paddle.com.

Your responsibilities

You confirm that the business name and phone line you connect are yours, and that the people the desk texts have called your business first. The desk only ever texts someone in reply to their own call or message to you, and stops the moment they ask it to. You will not use the desk to send marketing to people who have not contacted you.

Data and privacy

The desk stores the phone numbers that call you, the messages exchanged, and what the caller told it, so that you can call them back. That data is yours; we do not sell it or use it for anything but running your desk. Our privacy policy covers the details.

Liability

The desk is provided as is. Phone carriers, messaging networks, and the people who call you are outside our control, and we are not liable for a lost lead, a delayed text, or a job that did not happen. Our total liability for any claim is limited to what you paid us in the three months before the claim.

Changes and law

If these terms change, we email you at least fourteen days before the change applies, and you can cancel before then. These terms are governed by the laws of the State of Israel.

A. Ben David Systems Architecture & Integration Consulting · a general partnership, licensed VAT dealer 558465365, Israel · 37 HaTamar St, Beit Gamliel 7688000, Israel · info@nur-bot.com · business details